Heard good things about Alt Services regarding returns, just takes some time. Had a buddy with VX+ Uukha's, he recieved a new set after a failure just not crazy quick. I think when it comes to returns, we all want instantanous satisfaction. Given that they are much more reasonable than the one U.S. option, its an acceptable tradeoff. And yes they go back to the manufactuer especially since many items are special order.