I got myself a Grozer Biocomposite Scythian bow last month. Beautiful bow with a horn belly and sinew backing. Shot beautifully, smooth draw and shock free. 45#@28". Then just last week it broke. I was at full draw when I heard a cracking sound and the next thing I new the top limb had snapped (near the tiller), with only a slim layer of what looks to be fiber keeping it attached to the rest of the bow.
Anyway, I took a few pictures and sent it to Grozer and asked them if they can have it replaced. They said they'd replace it but then said that I must have done something wrong for the bow to break so bad, and that they needed to be sure I wasn't doing anything wrong before they sent a replacement. I thought, fair enough.
They said I must have overdrawn the bow past it's specified max 32" draw. I said I only had a 31" draw (I specifically got this bow because it mentioned it can handle up to 32"). They still insisted I must have drawn in past 32", to which I said my arrows are 32" long, for me to draw past 32" means I'll end up shooting my hand.
Anyway, we email back and forth, every time they ask me questions to figure out what else I did wrong. They asked if I was shooting outside and maybe it was too cold (I said we were shooting indoors at room temperature). I sent them a video of me shooting another bow so they can check my form.
Throughout this they offered to send me different kinds of bows as replacements, other bow styles and different materials. I declined because I specifically wanted their biocomposite scythian, had saved up months for it in fact and have been eyeing it for more than a year. I didn't want to have spent that money on a bow I didn't exactly want. So they told me to just message them back either end of Feb or March, keep an eye on their page for when they have stock, and then tell them which one I want. They advised me to only get a bow 35#-40# which could better handle my supposedly "longer draw length".
Now throughout all our emails I had tried to be as polite and helpful as possible. Providing details and even a video of myself to help understand what happened. But now I just got pissed off. Regardless of how many times I tell them my draw length is 31" (actually it's 30" and 2/3), they keep insinuating that I draw past 32". Plus all my bows are 45#-50#, and now they're saying I should just get 35#-40#. And on top of it all, they're asking me to watch their page for when they have stock, then email them which one I'd want. Wouldn't it be more practical for them to message me instead when they have stock instead of me watching their page?
Anyway, I'm irritated now and write a more sternly worded email and just asked for a refund. That was a few days ago, they haven't replied since. Normally they'll reply within a day.
So I guess after all that rant, all I really want to ask is:
1. Have any of you had experience with Grozer bows breaking?
2. Have any of you had bad experiences coordinating with Grozer?
3. If they don't reply in the next few days, what would you do if you were in my position?
Anyway, I took a few pictures and sent it to Grozer and asked them if they can have it replaced. They said they'd replace it but then said that I must have done something wrong for the bow to break so bad, and that they needed to be sure I wasn't doing anything wrong before they sent a replacement. I thought, fair enough.
They said I must have overdrawn the bow past it's specified max 32" draw. I said I only had a 31" draw (I specifically got this bow because it mentioned it can handle up to 32"). They still insisted I must have drawn in past 32", to which I said my arrows are 32" long, for me to draw past 32" means I'll end up shooting my hand.
Anyway, we email back and forth, every time they ask me questions to figure out what else I did wrong. They asked if I was shooting outside and maybe it was too cold (I said we were shooting indoors at room temperature). I sent them a video of me shooting another bow so they can check my form.
Throughout this they offered to send me different kinds of bows as replacements, other bow styles and different materials. I declined because I specifically wanted their biocomposite scythian, had saved up months for it in fact and have been eyeing it for more than a year. I didn't want to have spent that money on a bow I didn't exactly want. So they told me to just message them back either end of Feb or March, keep an eye on their page for when they have stock, and then tell them which one I want. They advised me to only get a bow 35#-40# which could better handle my supposedly "longer draw length".
Now throughout all our emails I had tried to be as polite and helpful as possible. Providing details and even a video of myself to help understand what happened. But now I just got pissed off. Regardless of how many times I tell them my draw length is 31" (actually it's 30" and 2/3), they keep insinuating that I draw past 32". Plus all my bows are 45#-50#, and now they're saying I should just get 35#-40#. And on top of it all, they're asking me to watch their page for when they have stock, then email them which one I'd want. Wouldn't it be more practical for them to message me instead when they have stock instead of me watching their page?
Anyway, I'm irritated now and write a more sternly worded email and just asked for a refund. That was a few days ago, they haven't replied since. Normally they'll reply within a day.
So I guess after all that rant, all I really want to ask is:
1. Have any of you had experience with Grozer bows breaking?
2. Have any of you had bad experiences coordinating with Grozer?
3. If they don't reply in the next few days, what would you do if you were in my position?
