Talking with a friend about a bad experience with an archery company. To me that’s a deal breaker on my business. Just wondering everyone’s best customer service stories! Weather they are good, or bad.

Hey guys, there was a forum member that did repairs on here. I can't remember his name. Any help?

These are just the facts and I'd like to keep it this way. So please unless you have something valuable to add don't try and turn this into an argument or throw accusations around, or try to bury this post with unrelated pictures of your vacation. A good friend of mine who is a long time...

Shout out to Alternative Services! Ordered some Soul Black Flash limbs on closeout for my daughters bow and received them from GB in 3 days to CO. One limb edge delaminated upon stringing. Had a no charge replacement set in 3 days after notifying them... Great company to deal with on overseas...

I ordered 2 strings from Allen a couple of weeks ago; one for me and one for my 5 year old's new bow that I got him for Christmas. The timing couldn't have been more perfect as the strings arrived on Christmas Eve, giving me enough time to put it on Evan's little Samick longbow. Only thing...

Leica Customer Service I thought I would take a moment to create a post in reference to Leica's Customer service improvements in 2018. Those of you who know me, and read my 2018 SHOT Show report may recall reading: "We discussed customer service as this has been a hot button topic. Last year...

I got my Covert Hunter Hex 7.5 limbs and riser in January of this year and have been using it a lot. A few weeks ago I found the upper limb broken as I took it off the rack for another practice session. I returned it to Border Archery and Sid (Sr) promptly sent me a replacement. Apparently...

I just have to say these guys provide awesome service. I emailed them a few times with some questions and each time they hit me back with an answer right away. I even got a reply on Easter. I called and talked to both Dewayne and Calvin and they were so nice and helpful and answered my...

As fire becomes more and more a part of the Southern California archer's life, it is important to keep safety at the top of your mind. Just like rising ocean levels, fires can be a nuisance, but they do not have to get in the way of your enjoyment of the sport. Most importantly, keep in mind...

I am sure it has been said before but I wanted to give a shout out to LAS for their excellent customer service. I bought some arrows back in march and in may from them that were too weak for the draw weights I am shooting these days. I asked them if I could exchange them even thought it was past...

Put an order in with Merlin in the UK 9.30am (over 300 items) it was shipped at 5pm. :youdaman:

This just really irritated me... they have contacted me since, but I just don't think it's right to sell an inferior product and not stand behind it.

So, today I went to my mailbox and found something that was sent to me from Lancaster Archery that I didn't order. I thought maybe my girlfriend had bought something for me for Valentine's Day. I opened up the package and find a Hoyt lanyard. Then I remembered I commented on this video on...

I have always been of the persuasion to let a manufacturer have a reasonable time to correct a problem with their product. I have been witness to others who post pictures of those problems to vent their anger at those manufacturers. I personally believe that 1 month is plenty of time to honor a...

I just wanted to put a plug in for Lancaster Archery's excellent customer service that I recently experienced. I had a problem with some SF limbs that I had purchased only about a month ago and so called Lancaster to see what could be done. Initially I thought it was going to take about 4 weeks...

SO on Monday I emailed Mike at Dryad to see if he had a set of limbs that his website said were in stock, he promptly emailed me back, even though it was late in the evening when I emailed him. He said "Yes, call me tomorrow and we will get them out to you". So I called and talked to Connie...

I'm a wee bit miffed at Lancasters, and had to tell this tale of woe. It all started two weeks ago when I ordered a set of the new Sebastian Flute premium carbon + limbs. They looked good in the catalog, and I had to try a set. So I found the weight I wanted in among all the backordered weights...