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  1. TradTalk Main Forum
    Talking with a friend about a bad experience with an archery company. To me that’s a deal breaker on my business. Just wondering everyone’s best customer service stories! Weather they are good, or bad.
  2. TradTalk Main Forum
    HI, I started last year with two Bear SK Black Beauty #35 and #50, as I earlier mentioned after my minibike mishap (fractured shoulder blade 3 places on deer opener) a lot has changed. Both my SK developed cracking in the handle finish. Bear Archery said send them in which I did. They...
  3. TradTalk Main Forum
    These are just the facts and I'd like to keep it this way. So please unless you have something valuable to add don't try and turn this into an argument or throw accusations around, or try to bury this post with unrelated pictures of your vacation. A good friend of mine who is a long time...
  4. Camera Land
    Leica Customer Service I thought I would take a moment to create a post in reference to Leica's Customer service improvements in 2018. Those of you who know me, and read my 2018 SHOT Show report may recall reading: "We discussed customer service as this has been a hot button topic. Last year...
  5. TradTalk Main Forum
    I am sure it has been said before but I wanted to give a shout out to LAS for their excellent customer service. I bought some arrows back in march and in may from them that were too weak for the draw weights I am shooting these days. I asked them if I could exchange them even thought it was past...
  6. TradTalk Main Forum
    This just really irritated me... they have contacted me since, but I just don't think it's right to sell an inferior product and not stand behind it.
  7. TradTalk Main Forum
    So, today I went to my mailbox and found something that was sent to me from Lancaster Archery that I didn't order. I thought maybe my girlfriend had bought something for me for Valentine's Day. I opened up the package and find a Hoyt lanyard. Then I remembered I commented on this video on...
  8. TradTalk Main Forum
    I have always been of the persuasion to let a manufacturer have a reasonable time to correct a problem with their product. I have been witness to others who post pictures of those problems to vent their anger at those manufacturers. I personally believe that 1 month is plenty of time to honor a...
  9. TradTalk Main Forum
    I just wanted to put a plug in for Lancaster Archery's excellent customer service that I recently experienced. I had a problem with some SF limbs that I had purchased only about a month ago and so called Lancaster to see what could be done. Initially I thought it was going to take about 4 weeks...
  10. TradTalk Main Forum
    SO on Monday I emailed Mike at Dryad to see if he had a set of limbs that his website said were in stock, he promptly emailed me back, even though it was late in the evening when I emailed him. He said "Yes, call me tomorrow and we will get them out to you". So I called and talked to Connie...
  11. TradTalk Main Forum
    I'm a wee bit miffed at Lancasters, and had to tell this tale of woe. It all started two weeks ago when I ordered a set of the new Sebastian Flute premium carbon + limbs. They looked good in the catalog, and I had to try a set. So I found the weight I wanted in among all the backordered weights...
  12. TradTalk Main Forum
    King"s Camo stepped up after the USPS apparently delivered my package to the wrong address. My regular mailman was on vacation for a few days. King's tracking showed delivered on the 28th. An ice storm hit us hard about that same time, so I was patient. By the time I asked my mailman about...
  13. TradTalk Main Forum
    Greetings, all- first post from a newly empowered noob! I'd like to throw out an example of how commerce should work. Last week, I ordered a 25# Samick Sage from "Snubsdad1117" on E-bay to take some of the load off my Browning Wasp Recurve and collection of old obsolete compounds. Three days...
  14. TradTalk Main Forum
    I am fairly new to trad archery and recently acquired a South Cox Stalker recurve. I wanted a custom string and read a lot about Rick on here, so contacted him about a couple of strings. Now, I know a little about bows, strings, and customer service, as I help operate an archery shop that has...
  15. TradTalk Main Forum
    Siewho (ivorycollector) and I met and shot with Jeff (noworriesmate) yesterday, he went from a classic "I have a heap of junk bow" to WOW in seconds. He arrived with a Sky Medalist Bow (envy icon here), left hand, 66", 36.5# at his draw, he had no idea what a "Classic" his wife had bought for...
  16. TradTalk Main Forum
    Here is the issue. I ordered a Best Zenit BB riser on August 29th directly from Arco Frecce in Italy. Emails were answered within one day, and they (Carlo) sent me a link to make payment, which I did via Paypal (seemed safer than using my CC info). The rser showed up about the 13 of Sept while I...
  17. TradTalk Main Forum
    My very sincere thanks to the DRYAD gang. Your service is above and beyond what I expect! Mike, Jason John and Connie you are the best. Plus you make some of the greatest equipment I have ever owned. There will be a set of target limbs in my future and they will be DRYAD! John
  18. TradTalk Main Forum
    I received a new D Merrill string in the mail today. I must say that I'm pleased with both the build quality and the quick service. I'm definately going to be a repeat customer. Thanks Daryl. Bob
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